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Home Shipping Policy

Shipping Policy

Last Updated: October 10, 2025

At OEM VW Parts Haus, we strive to ship every order as quickly and accurately as possible. Please review our policy carefully before placing your order.

Processing Times

  • In-stock items typically ship within 24 hours of order placement (Monday–Friday).

  • Weekend orders are processed the next business day.

  • If an item is not in stock, it must be ordered from the manufacturer. This usually takes 2–3 business days for us to receive, after which it will be shipped immediately.

  • Some parts may take up to 5–6 business days to arrive from the manufacturer.

  • Orders are generally shipped complete unless otherwise requested.

Shipping Methods & Transit Times

  • Ground shipping usually takes 2–7 business days, depending on your location.

  • Expedited options such as Overnight or 2-Day Air are available at additional cost.

  • Oversized or heavy items may incur additional shipping charges. You will be contacted for approval before shipment.

  • We may substitute carriers at our discretion to reduce cost or improve delivery time.

  • Transit times are not guaranteed for ground or oversized shipments once the order leaves our facility.

Shipping Locations

  • We currently ship within the continental United States only.

  • International and APO/FPO addresses are not supported.

  • We do not ship COD (Cash on Delivery).

Backorders and Discontinued Parts

  • In the event a part is backordered or discontinued, we will contact you promptly and do our best to locate an alternative source or offer a refund.

Delivery Issues & Lost Packages

  • Once an order is marked “Delivered” by the carrier, OEM VW Parts Haus is not responsible for theft, damage, or misdelivery.

  • If your package appears lost or delayed, contact us within 7 business days so we can file a carrier claim and assist in resolution.